Troubleshooting
Resolve the most common setup, execution and strategy issues quickly.
Common Issues
| Symptom | Most Likely Cause | What to Do | Page |
|---|---|---|---|
Wallet Connected, but Trading Is Still Not Active | One Click Trading has not been approved on this device. | Reopen onboarding and complete Enable Trading for the current device. | |
Deposit Sent, but Balance Is Not Visible | The transfer is not finalised yet or the destination details were wrong. | Verify wallet, network, asset, and amount, then click Check Deposit Status. | |
Strategy Created, but Not Starting | The entry conditions are not all true yet. | Review the conditions, timeframe, and selected market in the strategy details. | |
Strategy Paused Unexpectedly | Manual pause, a recoverable error, or conditions that stopped the run—not tab visibility. Hiding the tab does not pause strategies. | Check the strategy row for status, errors, and conditions. Keep the Borsa tab open if you want execution to continue (closing the tab stops the engine). | |
PnL Card Action Is Not Visible | There is no active row in Positions for that market. | Open Positions and confirm the position is live. | |
Order or Strategy Filling More Slowly Than Expected | Liquidity, order type, chunk size, or interval does not match the market. | Review the order type, chunking, interval, and current market conditions. | |
Liquidation Price Moved | Mark price, leverage, or margin state changed. | Recalculate risk from mark price, not last trade alone. | |
TP/SL Triggered, but Filled Worse Than Expected | Trigger and final fill are not the same event in a fast market. | Remember that TP/SL uses Mark Price for the trigger, while fill quality depends on order type and liquidity. | |
Trading Enabled, but Fee Discount Is Still Pending | The fee-discount step was not confirmed. | Reopen Fee Discount, apply HYBRIDGE, and confirm it. |